Terms of sale and use

Version in force: October 2026. The French version prevails; an English translation is provided for convenience.

1. Purpose

These terms govern the purchase of the ISTQB® CT-GenAI exam preparation offers sold on this site (terms of sale) and the use of the site and its content (terms of use). They apply to individuals and businesses worldwide. QAcademy is an independent preparation with no link to ISTQB®.

2. Who is who

• QAcademy is published by Wael Badri, an individual, cité des bureaux, Tunis, Tunisia. Contact: contact@qacademy.net, +216 54 000 000. QAcademy provides access to the preparation content.
• Paddle (Paddle.com Market Limited, United Kingdom, or the Paddle entity named on your receipt) is the reseller of record (Merchant of Record): the sales contract is concluded between you and Paddle. Paddle collects the payment, calculates and remits the applicable taxes, and sends you the receipt and invoice. The Paddle buyer terms apply to the sale and the payment. QAcademy does not receive or keep any card data.

3. The offers

• Exam Pack: mock exams in the format of the exam and chapter quizzes, with an explanation for every answer.
• Success Pack: everything in the Exam Pack, plus the full course (chapter sheets aligned with the syllabus and hands-on labs).
• Teams licences: per-person (seat) licences for a team, according to the accepted quote; the invoice is issued by Paddle.

The exact content and price of each offer are shown on the Pricing page at the time of purchase. Features marked "Coming soon" are not included until they open. The content may be updated (corrections, additions, syllabus changes).

4. Prices and payment

• One-off payment, no subscription or automatic renewal.
• Prices are shown including taxes, calculated by Paddle for your country; the price may be converted into your currency.
• Payment is processed by Paddle under its own terms.

5. Access: 12 months

Access to the content of the offer you bought lasts 12 months from the purchase, through your QAcademy account. After the 12 months, access to the paid content ends; your account and the free parts remain available.

You can pay before creating your account: access is activated at your first sign-in with the same email address as the payment, once that address is confirmed by the link you receive. A purchase is never attached to an account whose address is not confirmed. If you are already signed in when you pay, access is activated automatically once Paddle confirms the payment.

6. Account and minimum age

You must be at least 16 to create an account. You provide accurate information and keep your credentials confidential; you are responsible for the use of your account.

7. Personal use and per-seat licences

Access is personal and non-transferable: it is reserved for the account holder. You may not share your credentials, resell, redistribute or publish the content (questions, mock exams, sheets, labs), or extract it automatically. You may of course use it for your own preparation.

Teams offer: each licence covers one person at a time. The team manager can remove a person and reassign the freed seat to someone else; a licence cannot be used by several people at the same time.

8. Right of withdrawal and refund

If you are a consumer in the European Union or the United Kingdom, you have in principle a 14-day right of withdrawal. For digital content, this right can be lost when performance starts with your express consent and your acknowledgement that you lose the right of withdrawal. The QAcademy site does not ask you to waive this right at payment, so we do not claim that you have waived it.

In every case, our refund policy lets you ask for a refund of your purchase within 14 days of the purchase date, without giving a reason, for the Exam Pack and the Success Pack alike. A refund removes access to the refunded offer. The rights the law gives you as a consumer, in particular where digital content does not conform to the contract, are not affected.

9. Exam results

Our offers help you prepare. QAcademy does not promise that you will pass the exam, which depends on your work and on the conditions set by the exam providers. Diagnostic and mock exam scores are indications, not predictions. Exam registration and its fees are not included in the offers.

10. Availability of the service

We do our best to keep the site available, but it may be interrupted for maintenance or because of incidents at our providers. We may change the site and its content.

11. Liability

To the extent permitted by law, QAcademy is not liable for indirect damage (loss of opportunity, loss of income, exam fees not refunded by the exam provider) or for failing an exam, and its total liability to you for an offer is limited to the price paid for that offer. These limits do not apply where the law forbids it, in particular for personal injury, wilful misconduct or gross negligence, nor to the mandatory rights you have as a consumer.

12. Intellectual property

QAcademy content is protected (see the legal notice). Your purchase gives you a personal right of access and use for the duration of the access, not a transfer of rights.

13. Personal data

See the privacy policy.

14. Governing law, disputes and language

• These terms are governed by French law and the courts of France have jurisdiction, without prejudice to the mandatory consumer protection rules of your country of residence, including your right to bring proceedings before the courts of your country of residence where the law gives you that right.
• Disputes about the transaction itself (payment, invoicing, taxes, refunds by Paddle) are governed by the Paddle buyer terms.
• Before any action, write to us at contact@qacademy.net: we look for an amicable solution. QAcademy has not, to date, appointed a consumer mediator.
• The French version of these terms prevails.

15. Changes to the terms

We may change these terms for the future. The version that applies to a purchase is the one in force on the day of that purchase.