Refund policy

1. Refund period

You can ask for a full refund of your purchase within 14 days of the purchase date, without giving a reason. This rule applies in the same way to the Exam Pack and the Success Pack, whether or not you have used the access.

It comes on top of the rights the law gives you as a consumer (see section 8 of the terms) and does not replace them.

2. How to ask

• from the receipt sent by Paddle (order management link), or
• by writing to contact@qacademy.net from the email address used for the purchase, naming the pack concerned.

For a Teams licence, also write to this address: we tell you what applies to your quote and to the invoice issued by Paddle.

3. What happens next

• The refund is made by Paddle, our reseller (Merchant of Record), to the payment method used for the purchase.
• Any refund approved by Paddle automatically removes access to the pack concerned, as soon as Paddle notifies us. A payment dispute with your bank (chargeback) also removes access.
• Your account is not deleted: the free parts remain available. You can delete your account at any time from the "My data" page.
• We answer your request by email. We do not set a crediting time here: when the refund appears on your statement depends on Paddle and on your bank or payment method.

4. After the period

After the 14-day period, this policy does not provide for a refund. The rights the law gives you, for example where digital content does not conform to the contract, still apply: write to us at contact@qacademy.net.