Help and frequently asked questions
Answers to the questions we get most often. Can't find yours? Write to us with the "Help" button at the bottom of every page: we usually answer within 24 hours on weekdays.
Your account
- I don't receive the QAcademy email
- Emails (address confirmation, forgotten password, code on a new device) usually arrive within a minute. Check your spam folder (and the Promotions tab in Gmail), check the spelling of the address, then ask for it again. Still nothing after a few minutes? Write to us with the "Help" button.
Preparation and the exam
- How do I register for the CT-GenAI exam?
- QAcademy prepares you for the exam but does not run it. You register with an exam provider recognised by the ISTQB® (for example through your country's member board). CTFL is the prerequisite of CT-GenAI. Learn more
- Can QAcademy promise I will pass the exam?
- Nobody can honestly promise that. QAcademy helps you understand every syllabus topic, spot your weak points and practise in exam conditions; the result depends on your preparation.
Data and trust
- What do you do with my data?
- Only what the service needs, hosted in the European Union. Never sold. Tips emails are only sent with your explicit consent, and one click stops them. Details are in the privacy policy. Learn more
- Is QAcademy affiliated with the ISTQB®?
- No. QAcademy is an independent preparation, designed by a certified QA Lead; it has no link with the ISTQB® or any exam provider. Learn more
Another question?
The "Help" button, at the bottom right of every page, lets you write to us. With an account, the answer also arrives in "My messages".